Learning & Development Leader.
Project Manager.
Smartsheet Freelancer.
Who I Am
Experienced leader with over 17 years in the HR sphere focused on Learning and Development and Recruitment Marketing. I thrive in challenging, fast-paced environments, and have a proven track record of effectively overseeing multiple projects by cultivating strong relationships with stakeholders, proactively anticipating challenges, and relentlessly striving for continuous improvement. With 7 years of experience in leadership, Smartsheet and project management, I possess exceptional planning, prioritization, and organizational skills. Adaptable and innovative, I am ready to embrace a new dynamic environment by thinking creatively to deliver results.
Smartsheet Freelance Services
I’m a self-declared Smartsheet nerd with a passion for turning chaos into streamlined efficient workflows. Here to lend you my Smartsheet expertise. No project is too big or too small.
Consulting and Admin
Need help designing your dream Smartsheet process? Together we can design a customized solution.
Development
Need some help making your Smartsheet visions become reality?
I am ready to make all your sheets, Forms, Reports, Dashboards, Workflows, and Premium Products come to life.
Onboarding and Training
So you have Smartsheet, now what? Let me help you get things up and running and your team trained and ready to build their first sheet.
Experience
2024 - Current
Citigroup
Senior Smartsheet Developer
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Creating and maintaining standardized and customizable templates, workflows, and best practices for 80 countries.
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Reviewing and enhancing existing processes to maximize efficiency with well-defined country requirements.
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Leading change management efforts during Smartsheet adoption period.
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Developing Smartsheet introductory training.
2020 - 2024
American Airlines
Manager of Instructional Design
& Smartsheet SME
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Managed the end-to-end development of learning programs, leading a team of 4 designers through the creative production process.
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Identified organizational needs by building strong relationships with stakeholders across departments, aligning those needs with business objectives to drive impact and meet learning requirements.
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Defined resource allocation strategy, ensuring project completion by developing an end-to-end Smartsheet process.
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Directed cross-functional teams to connect learning efforts, fostering collaboration and communication. Which led to the creation of the “Learning Lab,” where 200 learning professionals convened for a one-day conference hosted and directed by my team. Smartsheet was a guest speaker.
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Led the implementation of enterprise learning programs in partnership with the Learning Solutions team to enhance the learner experience.
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Analyzed program effectiveness through KPIs, using data to inform and communicate recommendations for continuous improvement.
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Managed financial planning, forecasting, and monitored program budgets to ensure alignment with business goals.
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Championed diversity and inclusion efforts across learning initiatives, ensuring diverse representation and perspectives.
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Cultivated a culture of innovation, which led to the team’s upskilling of multimedia offerings.
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Streamlined processes by implementing Smartsheet workflows, yielding a 67% improvement in efficiency.
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Motivated exceptional performance from team members, contributing to the successful completion of an average of 175 learning projects annually.
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Negotiated favorable contracts with vendors and directed the RFP process, leading to a successful vendor review and selection of a new agency of record.
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Designed and implemented customized Smartsheet solutions to meet department objectives.
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Provided training sessions and ongoing support to ensure the successful adoption of Smartsheet.
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Created and optimized Smartsheet workflows to improve efficiency and productivity.
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Served as primary contact for Smartsheet inquiries and issue resolution, staying updated on the latest features.
2018 - 2020
Sr. Learning Architect
American Airlines
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Initiated an internal marketing campaign to drive in engagement with our LXP, which increased employee engagement by 40%.
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Directed cross-department collaboration to orchestrate an in-person class for advanced facilitator skills.
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Met training needs by developing and improving training strategies to meet demands.
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Anticipated risks and implemented mitigation strategies to minimize impact on deliverables.
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Identified training needs by developing and implementing needs analysis.
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Created and maintained budgets, ensuring cost-effective use of resources.
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Supervised project timelines and budgets effectively, ensuring successful completion.
2016 - 2018
American Airlines
Sr. Recruitment Marketing Strategist
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Implemented, established, and cultivated a talent network (CRM)/community.
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Established a targeted media strategy that drove a 300% increase in application volume year over year (YOY).
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Enhanced candidate experience, leading to the company's first-ever CandE Award.
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Established and marketed the company's first-ever exclusive military career expo.
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Played a key role in the SAP/SuccessFactors full HR suite implementation team.
2007 - 2016
Regional Director of Media
TMP Worldwide
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Contributed to the new business pitch team, securing three Fortune 500 company accounts.
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Drove consistent revenue growth through strategic planning.
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Enhanced client satisfaction through tailored media strategies.
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Collaborated with senior leadership on business modeling for critical accounts.
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Optimized advertising campaigns with thorough analysis and market trends.
Education & Certifications
2000 - 2003
Bachelor Degree
2021
Certification
University of Tennessee, Knoxville
Bachelor of Communication, Advertising
Harvard Business Publishing Corporate Learning
RIGHTstart Program for leaders
2022
Smartsheet: Core Product, Certified
Certification
Associate-level certification that validates your ability to build and execute collaborative work environments using the Smartsheet core product.
2024
Skills Badge
2024
Skills Badge
Smartsheet: System Administrator Badge
System Administrator badge have developed a fundamental understanding of best practices for administering their Smartsheet account.
Smartsheet: Project Managment Badge
The Project Management Regional series exposes candidates to tools and techniques that will take the guesswork out of project management processes.
Skills
I'M A SMARTSHEET NERD
I am a results driven Smartsheet advocate, admin, user, and consultant with a proven track record of successfully implementing and optimizing Smartsheet solutions for teams across American Airlines. Looking to leverage my expertise in Smartsheet to help organizations streamline their processes and improve collaboration.
I'M A PROJECT MANAGER
I am a project manager adept at working across work groups and clients to orchestrate innovative course developments and media strategies. This is all accomplished by optimizing resources and delivering results with precision and efficiency.
I'M A LEADER
Transparent and authentic leader, that mentors team members to elevate their skills and coach them as they work to achieve individual career goals. This is accomplished by cultivating an open and positive team culture, passionate about innovation and achievement.